Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Account information — your name, email address, password, role, and authentication method.
• Profile information — your avatar, university, department, academic level, and instructor profile details.
• Instructor verification data — student ID uploads, proof of results, and related application materials.
• Learning activity — course enrollments, lesson progress, completions, and course interactions.
• Transaction data — purchase history, payment references, payout requests, and refund records.
• Device and usage data — IP address, browser type, device information, and platform usage patterns.
• Communications — support requests, feedback, and service-related messages.

2. How We Use Your Information

We use your information to:

• Create, maintain, and secure your account.
• Provide access to courses and learning features.
• Process purchases, issue refunds, and manage instructor payouts.
• Review and verify instructor applications.
• Detect and prevent fraud, abuse, and policy violations.
• Send transactional emails, notifications, and service updates.
• Improve the platform, fix bugs, and develop new features.
• Comply with legal and regulatory obligations.

3. Legal Basis for Processing

Where applicable, we process your personal data on the following legal grounds:

• Contractual necessity — to provide the services you signed up for.
• Consent — where you have given explicit consent.
• Legal obligation — to comply with applicable laws and regulations.
• Legitimate interest — to maintain platform security, prevent fraud, and improve our services.

4. Cookies and Tracking

We use cookies and similar technologies for authentication, session management, security, and analytics. These help us understand how you use the platform and allow us to improve your experience. You can manage cookie preferences through your browser settings.

5. How We Share Your Information

We do not sell your personal data. We may share information with the following categories of service providers who assist us in operating the platform:

• Payment processors
• Video hosting and content delivery providers
• Cloud infrastructure and storage providers
• Email delivery services
• Authentication providers
• Analytics and monitoring tools

We may also disclose information when required by law, regulation, legal process, or enforceable governmental request.

6. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. When we transfer data internationally, we implement appropriate safeguards in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, including for account administration, legal compliance, tax obligations, fraud prevention, audit requirements, and dispute resolution. When data is no longer needed, we securely delete or anonymize it.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While no system is completely secure, we continuously review and improve our security practices.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict certain types of processing.
• Withdraw consent at any time where processing is based on consent.
• Request a portable copy of your data.

To exercise any of these rights, please contact us using the details at the bottom of this page. We will respond within the timeframe required by applicable law.

10. Children's Privacy

The platform is not directed at individuals under the minimum legal age in their jurisdiction. We do not knowingly collect personal data from children without appropriate parental or guardian consent. If we learn that we have collected data from a child without proper consent, we will take steps to delete it promptly.

11. Third-Party Links

The platform may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at [email protected].